Shipping policy
SHIPPING POLICY
Thank you for shopping with Apothèque. Please read our shipping policy carefully so you know what to expect.
Order Processing All orders are processed within 1–3 business days after payment confirmation. You will receive an email confirmation once your order is placed, and a second email with tracking information once dispatched.
Shipping Destinations We currently ship to Singapore, United States, and Canada.
Shipping Rates & Delivery Times
| Destination | Rate | Estimated Delivery |
|---|---|---|
| Singapore | $5.00 USD Standard | 7–15 business days |
| Singapore | Free (orders ≥ $75) | 7–15 business days |
| US & Canada | $5.00 USD Standard | 10–20 business days |
| US & Canada | Free (orders ≥ $75) | 10–20 business days |
| US & Canada | $15.00 USD Expedited | 5–10 business days |
Delivery times are estimates only and may vary due to customs processing, carrier delays, or factors outside our control.
Tracking Your Order Once dispatched, you will receive a tracking number via email. Please allow 3–5 business days after dispatch for tracking information to update.
Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are the customer's responsibility and are not included in your order total. Please check with your local customs office for details.
Lost or Undelivered Orders If your order has not arrived within 30 days of your shipping confirmation, please contact us at apotheque.shop@gmail.com and we will investigate promptly.
Contact Us apotheque.shop@gmail.com We aim to respond to all enquiries within 1–2 business days.